Each order is prepared with care at our Shenzhen studio and shipped with tracking. Available destinations, services, charges and estimated delivery times are shown at checkout for your destination.

ORDER PROCESSING & PRODUCTION LEAD TIME  

In-stock pieces are usually dispatched within 3–5 business days after payment is confirmed. Pre-order and made-to-order pieces follow the estimated production or dispatch time shown on the product page and order confirmation. Business days exclude weekends and applicable public holidays. Processing may take longer during launches, high-volume periods or holidays.

If an order contains items with different lead times, it will normally be dispatched once all items are ready. If you would like to request separate shipments, contact customerservice@khemiastudio.com as soon as possible; additional charges may apply.

SHIPPING DESTINATIONS, SERVICES & FEES

KHEMIA ships from Shanghai, China to selected international destinations through designated carriers. Available destinations and services depend on carrier coverage, local import rules and operational restrictions, and will be shown at checkout.

Shipping fees are calculated at checkout. Complimentary standard shipping is available for orders of USD 500 or more. Orders below USD 500 will be charged the applicable shipping fee shown at checkout. Shipping offers may exclude remote-area surcharges or special services.

ESTIMATED DELIVERY  

Estimated transit times begin after dispatch and are provided as a guide only. The current estimate for your destination and selected service will be shown at checkout or in your shipping confirmation. Delivery dates are not guaranteed.

Payment verification, customs clearance, public holidays, severe weather, remote-area service, carrier delays and other events beyond our reasonable control may affect delivery time.

TRACKING, ADDRESS & DELIVERY  

For orders shipped via DAP (Delivered At Place), tracking information may take up to 72 hours to update after dispatch.

For orders shipped via DDP (Delivered Duty Paid), tracking information may not be available until customs clearance is completed. This process typically takes approximately 8–10 calendar days. Once customs clearance is completed by our shipping agent, tracking information will become available and can be checked normally.

If you have any questions or if the tracking information has not been updated after the estimated timeframe, please contact customerservice@khemiastudio.com for assistance.

Please provide a complete street address, a local-language address where relevant, a valid mobile number and any identification required by local customs. Signature or identity verification may be required for certain high-value or destination-specific deliveries. Availability of P.O. boxes, parcel lockers or collection points depends on the carrier and market and, where supported, will be indicated at checkout.

If tracking shows the parcel as delivered but you cannot locate it, please contact us and the carrier as soon as possible so that an investigation can be opened.

DUTIES & TAXES  

For destinations where Delivered Duty Paid (DDP) is available and the checkout states that duties and taxes are included, applicable import duties and taxes will be calculated and collected at checkout and included in the order total. No additional import duties or taxes should normally be collected on delivery.

Where DDP is unavailable, an order may be shipped Delivered At Place (DAP). In that case, the recipient is responsible for applicable import duties, taxes, customs-clearance or brokerage fees and related charges imposed by local authorities or the carrier. The checkout and order summary will show the applicable treatment where available.

DELAYS, RESTRICTIONS & FAILED DELIVERY  

We may restrict or suspend shipping to destinations affected by carrier limitations, sanctions, safety concerns or local import rules. If we cannot fulfil an order, we will contact you and provide an appropriate resolution.

If a parcel is returned because the recipient refuses applicable charges, provides an incorrect address, is unavailable for delivery, or otherwise causes delivery to fail, any refund will be assessed after the parcel is returned and inspected. Actual non-recoverable shipping, duties, taxes, brokerage and handling costs may be deducted. If a parcel is abandoned, destroyed or not returned to us, the outcome will be assessed on a case-by-case basis.