QUALITY ASSURANCE & NATURAL MATERIALS  

Every KHEMIA Studio piece is inspected before shipment. Our commercial quality assurance covers confirmed manufacturing defects. It does not cover damage caused by improper handling, accidental impact, misuse, unauthorized alteration, loss, or normal wear and material changes over time.

Natural stones, crystals, pearls, wood and other organic materials are inherently unique. Variations in colour, inclusions, grain, texture and pattern are natural characteristics and should not, by themselves, be considered defects.

COMMERCIAL WARRANTY & REPAIR SERVICE

defects in materials or workmanship. Warranty coverage is subject to inspection and confirmation by KHEMIA.

Natural oxidation or tarnishing, patina, surface wear, accidental damage, misuse, loss, unauthorized modification and other normal changes are generally not considered manufacturing defects.

After the warranty period, or for issues not covered by the warranty, KHEMIA may offer a paid assessment and repair service where the item is reasonably repairable and suitable parts, materials and craftsmanship remain available. Repair availability and options may vary depending on the condition and age of the item.

Repair time depends on the item and required work and excludes transit time. For paid repair services, round-trip shipping and any applicable taxes or duties are borne by the customer. Brand accessories and promotional gifts may not be eligible for repair.

To request a repair, contact customerservice@khemiastudio.com with your order or purchase information, photographs of the item and a description of the issue.

GENERAL CARE  

Avoid direct contact with perfume, cosmetics, detergents and other chemicals. Remove jewellery before bathing, swimming or strenuous physical activity, and avoid strong impact or abrasive surfaces. When not worn, store pieces separately in a dry pouch or box. Material-specific instructions in Appendix A or on the product page take priority.